Find the parcel by mail tracking number. Free tracking of postal items

The website's online postal tracking service will help you track the status and location of your parcel delivered by Russian Post.

The national postal operator of the Russian Federation, Russian Post, receives, sends and delivers postal items on the territory of the Russian Federation and other states. The branches of this national postal operator handle the sending and receiving of both domestic and international parcels. If parcels and postal items are sent within Russia, then the parcel is assigned a unique 14-digit identifier number consisting of numbers, and when sent internationally, an identification number of 13 characters (numbers and letters of the Latin alphabet) is assigned.

Both numbers comply with the S10 standard of the Universal Postal Union and parcel tracking can be carried out by both the sender and the recipient of the mail.

Features of Russian Post parcel tracking numbers

Russian Post track numbers differ by type of parcel and differ in appearance.

1. Packages, registered letters and small parcels have a 14-digit number.
2. Parcels and packages are tracked using a 13-digit code (4 letters and 9 numbers).

Explanation:

1. • The first 2 letters of the code indicate the type of shipment
   • 9 digits - departure code
   • The last 2 letters are the country of departure of the parcel
2. EMS parcels - track number starts with the letter E

Parcel tracking by shipment type ZA..HK,ZA..LV (Aliexpress)

Thanks to the cooperation of the Russian Post, this type of parcels with Aliexpress has a simplified registration system, which allows for shipment even faster and cheaper. It is worth considering that this type of delivery can only be tracked within the sender’s country; when the parcel arrives in the territory, the shipment will no longer be tracked, but after the parcel arrives at the recipient’s delivery location, a similar status will appear. The approximate delivery time is 25-30 days from the date of departure.

Parcel tracking ZJ..HK (JOOM)

Parcels with a number containing the letters ZJ at the beginning are parcels from the Joom online store, which also cooperates with Russian Post. This type of delivery is low-cost and is used mainly for the delivery of cheap goods and at the same time has limited tracking functionality. The fact is that Joom parcels, when tracked, can have one of only three statuses:

• Package sent
• The parcel arrived at the office
• The parcel has been received by the addressee

That is, your parcel cannot be tracked at all stages of delivery, but important information that the goods have been sent or have already arrived at the post office will be known.

Problems tracking Russian Post parcels?

Sometimes problems arise with tracking Russian Post parcels. Most often this happens for the following reasons:

1. Not enough time has passed since the parcel was sent and the tracking number has not yet entered the database, since not enough time has passed since it was sent. It is worth remembering that the period can take up to 7-10 days.
2. The sender provided an incorrect tracking number. In this case, it is worth checking the number again with the sender and copying it correctly into the tracking line on our website.

How to track a Russian Post parcel?

Tracking the status and location of a parcel by the postal company Russian Post is extremely simple: to do this, you need to enter the unique track code of the parcel in the tracking line. After specifying the number, click on the “Track” button and find out the most up-to-date information about the status of your shipment by Russian Post.

If you need to save data on several shipments by Russian Post at once, then register in your personal account of the online parcel tracking service website, and track several shipments at once and receive accurate information for each parcel.

In order to determine which post office your parcel is located at, use our

Finding a Russian Post parcel is quite simple, for successful tracking you will need 2 components: the postal identifier of your parcel and our website :) ✅ So that we can find out where the parcel is - enter the postal item number in a special window ➤ Next, click on the button in the form of a “magnifying glass” and that’s it done - now you can see the entire route of your parcel on the screen.

track your parcel using track pochta.ru

Where is the Russian Post package❓

How do I find out where my package is❓ - this is exactly the question many users come with.
✅ The answer is Yes! We can find out where the Russian Post parcel is located, please help us and do just one small action - fill out the form to track the track number of your Parcel and click on the “magnifying glass”. ➤ After this, our website will happily and at the speed of sound :) be able to track the parcel and provide all the necessary information.

You can track an international parcel❓

The process of tracking international parcels is our favorite ❤ activity :). There are slight differences from domestic Russian Post shipments. The postal identifier assigned to international parcels usually contains additional characters in the form of capital Latin letters; each country has its own unique set of letters. For example, for Russia it is “RU”, parcels sent from/to China are marked with the letters “CH”, Hong Kong is identified as “HK” - a complete list of countries and postal codes is available on the wikipedia website. Why did we suddenly decide to tell you about these mysterious country codes? The fact is that many users enter only numbers, without letters, into the tracking field, or enter letters in Cyrillic (Russian keyboard layout) - because of these errors, the service cannot find parcel by number. Correctly enter the track number with all the information (letters and numbers) in the designated order + type the letters on the English keyboard - then the site will be able to track the parcel in the database. Examples of format for international parcel numbers:

• RU201586016HK
• RU383267170CN
• NL111741297RU

track an international parcel by Russian Post

How to track a Russian Post parcel?

Instructions for tracking parcels on our website:
• To track a parcel and find out in which particular department the caring hands of Russian Post employees touched it last time, you need to know its unique identification number. You can find it on a check issued at the post office, or you can receive it from a third party - this can be the online store where you placed the order or a private person involved in the process of sending the parcel.
• You know the track number ❗ - this is great news, congratulations :) Enter this number in the form as shown below in the screenshot and let our website track the entire path of the parcel.

how to find out where the package is

What to do if Russian Post parcel tracking “failed”? Or possible reasons for the lack of information on the parcel:

• The first, and also the most common (trust our experience) cause of the problem with the lack of parcel tracking information, is a simply incorrectly entered postal item number.
• Check the number entered in the tracking field, if you entered everything correctly - read on;)
• Perhaps the parcel was sent just a few hours ago and that is why the service cannot find the parcel in the Russian Post database. Conclusion: if your parcel was sent no later than 24 hours, we strongly advise against worrying about its loss, everything will be fine :) Try repeating “package tracking” after a while.

Parcel tracking failed due to a failure in the service - yes, this can even happen to us :) The fact is that on our website, as well as on the official website of the Russian Post (pochta.ru), there are delays or failures in the operation of electronic databases that lead to time delays in tracking. There is no reason to panic - we apologize for the temporary inconvenience.

Remember, we value each of our visitors and do everything to make searching for your parcel as fast and convenient as possible ✈ for you.

What is the parcel tracking number?

ems tracking

How it works

If you ordered a parcel from a foreign online store, you will be provided with a tracking number.

The country in which the seller is located will be determined by the system. Copy the code and paste it into the top field on the page. After that, select your country from the drop-down list and click on the green button below. Your request has been accepted. Now it's up to our search core.

How long does it take to check the track number?

What to do if the package is not found

If nothing is detected by your track code, then enter your e-mail and we will send you a notification by e-mail the first time the cargo status changes.

Under the form to fill out you will find the service rating and the number of voters.

As you can see, our service helps people. This is the main thing for us, that's why it's free. Compare postal systems, recommend them to others and enjoy shopping with us!
To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status..

6. Forecasted delivery period is displayed in the track code information

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

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