Problems with the PokerStars casino. PokerStars help: what to do if the PokerStars client does not work. Regular and video roulette PokerStars

And there were problems with the operation of the casino in the poker room, the message " page is not available pokerstars"? Then this article should help you.

The main problems that users complain about online are the lack of a casino in the poker room lobby and problems when launching Casino PokerStars.

How to find the casino tab in the PokerStars lobby?

If you do not see the casino tab in the lobby of the poker room, first of all, make sure that you have the full version of PokerStars.exe installed with the ability to play for real money.

The "Casino" and "Vegas" buttons may also disappear when logging into client.eu (this can happen when loading the client via VPN).

Install or update the application.

If you have the right client, then go to “Settings” - “Lobby” - “Lobby Appearance” and check the box next to “Show casino games and Vegas”.

Error when starting a casino on PokerStars

If your slots do not open on PokerStars and a red window appears with the warning “ Page is not available“- this means, most likely, the casino is blocked by your provider. It may also appear as a security warning, white screen, etc.

Solution

First of all, we need to determine the root of the problem, so let’s go from simple to more complex to understand why the casino stopped opening at PokerStars. Before doing all the manipulations below, close the poker room client.

77.87.179.77 casinoapp.pokerstars.com
77.87.179.172 starscrm.com
77.87.179.66 rationalcasino.com
91.211.96.224 nyx.casinogames.pokerstars.com
91.213.212.164 livecasino.pokerstars.com
23.54.11.186 cashier.rationalcdn.com
23.54.11.186 starscrm.rationalcdn.com
23.67.131.192 slots-flash.casinogames1.pokerstars.com
213.187.224.157 login.casinogames1.pokerstars.com

The list of casino IP addresses may change and be supplemented, stay tuned.

A similar solution to the problem if Vegas games do not launch on PokerStars.

Android operating system update.

The casino may not launch if the Android operating system is outdated. To solve the problem you need to update the system:

Go to Settings.
Select About device (or About phone)
Select System Update.
Click on Check for update.

Mobile application availability.

The PokerStars app is available on iPhone, iPad, iPod touch and other Android devices. The PokerStars poker application works on devices with Android version 4.4.2 and higher, with a minimum screen resolution of 800x480.

To find out what system you have, go to “Settings” > “System” > “About Phone” (or similar, depending on the device model).

If none of the above helped to fix the error in the casino, we recommend changing your provider and contacting the poker room’s support service.

PokerStars not working? Can't update the program or the poker client doesn't connect to the server? Don’t want to wait for a response from the poker room’s technical support? There are ways to solve these problems that you can try!

It is not always possible to immediately understand why the PokerStars client does not work, since there may be several reasons:

The client update failed and some program files were damaged.
The operating system has crashed.
Program components were accidentally deleted.
PokerStars does not work due to problems with access to the ports used by the poker client.
PokerStars does not work due to problems on the company’s servers or technical work, which the room administration usually warns about.

These are the main reasons why the program may not start or communication with the online room server may not be established. There may be several solutions to problems. Of course, you can contact technical support and find out why the Poker Stars client is not working, but sometimes there is no time for this, since you have registered or are already playing in a tournament.

PokerStars doesn't work due to file corruption - reinstall

The first thing you should try if the PokerStars client does not work is to reinstall the program. To do this, you must uninstall the existing version through the Control Panel, which can be accessed in the Start menu. In the control panel there is a button “Add or Remove Programs” or “Programs and Features”, through which you can open the corresponding tool and uninstall Poker Stars by finding the client in the list of installed ones.

After uninstallation, you need to download new installation files and install Poker Stars. If PokerStars does not work anyway, then the reason is not in the program itself, but rather in the operating system or in problems with communication with the online room server.

The most affordable way to solve problems with your operating system is to restore it to a previous state using a recovery tool. However, even this operation is recommended to be performed by an experienced person! Moreover, this process will take time. If you think that the problem is with the operating system, you should contact a specialist who can solve the problem.

Antivirus settings

If you recently installed a new antivirus or firewall and after that PokerStars does not work, these programs may be causing the problem. You should open your antivirus and firewall settings and check if the PokerStars program is on the “black list”. If the result is positive, you should add it to the exceptions and try to run it.

PokerStars client does not work - cannot establish a connection

If PokerStars does not work due to the inability to connect to the server, first of all you need to find out the following points:

Whether there is an Internet connection - this can be checked by simply loading any site in the browser.
It is necessary to find out whether maintenance work is being carried out on the poker room servers. You can find out about this either on the online room’s website or in its official groups on social networks.

If you have checked everything and the reason is not due to maintenance work or problems with Internet connection, then, most likely, PokerStars is not working due to problems with access to the ports that the program uses. You can solve this problem by changing the port number in the program configuration file. Don't be afraid to do this! If you contact technical support of the online room, they will send you similar instructions:

Click the "Start" button on your keyboard or mouse.
In the search bar, which is marked with a magnifying glass icon, enter the following: %USERPROFILE%\AppData\Local\PokerStars(it’s better to copy and paste), after entering this line, press the magnifying glass icon or the Enter key.
Among the proposed files, you should find the “user” or “user.ini” file.
Make sure the poker client is closed, then left-click on the file and select “Open with”. Among the proposed programs, you should select “Notepad”.
In the document that opens there will be many lines, you should find the inscription . It should be followed by equality userport=.
After userport= there should be one of three numbers: 443, 26002, 22 or 80. You should change the number to any other. For example, instead of userport=80 put userport=22.
The changes must be saved so that the file extension remains .ini.
If you do not find such an entry, you need to add it by copying it from this page!
After saving the file, you need to close it and try to open PokerStars. If the PokerStars client does not work, you need to repeat the procedure by entering a different number. By searching through the ports you can find one that works!

For an inexperienced computer user, these instructions will seem confusing. In fact, having done it once, the next time you can configure the ports in a matter of minutes. The reason that one of the ports is not working may be blocking on the part of the provider.

Remember that the poker client should always be closed using the "Exit" button. You should not use the cross in the upper right corner to close the program. This may cause a malfunction in the program's file structure.

If you do not know why the Poker Stars client does not work and the listed methods did not bring results, you should contact the technical support of the poker room. Support specialists usually respond quickly to such urgent questions. Perhaps they will help solve the problem after you send them certain files that they request. It is best to have a person next to you who is well versed in computers.

The introduction of casinos and sports betting on PokerStars will be accompanied by responsible gaming features.

Surely you have already read that. These innovations will be accompanied by new features to minimize potential risks - responsible gaming. The Rational Group responsible gaming manager announced this on the PokerStars corporate blog. Jean David.

His message says that while the company is excited about introducing casinos and sports betting, it also comes with some responsibilities “to manage it responsibly.”

“PokerStars has a long and proud history of integrating responsible gaming capabilities into its software, so both casino and sports betting will be no exception.”

In this regard, David announced the following changes at PokerStars:

Starting December 3 It will be possible to disable all casinos and sports betting by simply pressing a button on the client. And of course, you can always unsubscribe from the mailing list on this topic by clicking the special link in the letter. So, if, after reading one of the letters, you no longer want to receive them, a couple of clicks will save you from this.
As noted in the original announcement, you can configure your poker client to make sports and casino betting completely invisible to you.
You can set a limit on the size of bets in the casino.

If you want your relationship with PokerStars to be limited to poker, that's what it will be. If you want to play in a casino, you can configure the client within the desired parameters.

“We're applying everything we've learned about responsible gaming in the poker world to casinos and sports betting. You will be able to exclude yourself from casino games for a certain period of time or permanently, just like you can do in poker. We will continue to work with players who want individual restrictions, and we will immediately terminate casino or sports betting access to any player who tells us they have a gambling problem.”

Jean David also said: “We understand that virtually all of our players want to control their online gaming within the parameters that fit their lives, and we believe that we have a responsibility to give people the tools to do so. this."

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