Returning a train ticket is a waste of money. How to return Russian Railways electronic tickets. Return of an electronic ticket: rules

The railway was, is and, in the near future, will be the most popular mode of transport when it comes to intercity or interregional communication. The number of passengers of JSC Russian Railways is constantly growing, because the train is not only a convenient, but also a fairly economical mode of transport. But, unfortunately, sometimes life circumstances develop in such a way that we are forced to abandon planned and long-awaited trips. But what if the ticket for the Russian Railways train has already been paid for? Will you be able to exchange the purchased document for another date, return the money in full, or will only part of the money paid be refunded? And what commission will the Russian Railways charge for exchanging or returning a purchased train ticket?

If you are faced with the problem of exchanging or returning a travel document purchased from Russian Railways, our lawyers will be happy to help you understand all the intricacies of the current situation. In order to receive advice from highly qualified lawyers, you only need a computer or Internet connection. After all, you just need to enter the question you are interested in in a special online form and our consultants will tell you:

• how to return a Russian Railways e-ticket;
• how much the commission will be if you decide to return the ticket and return your money;
• Do the rules for transporting passengers provide for penalties for refusing a travel document;
• where to download a sample power of attorney to refuse tickets purchased by a legal entity;
• Is it possible to return a document certifying the right to travel purchased online;
• how to understand how much you lose when returning a travel pass;
• Are electronic travel tickets purchased through the Russian Railways website subject to exchange?

It is important to note that consultations on these and other issues are provided by our specialists around the clock (excluding lunches, holidays and weekends), and also absolutely free.

The rules governing the return of such documents establish a number of conditions under which you have the right to return both an electronic travel ticket purchased through the website and a regular one purchased through the ticket office of Russian Railways OJSC. The rules established by the domestic railway company regulate the terms of refusal and exchange of railway tickets, fines for refusing a trip, requirements for a power of attorney on behalf of a legal entity (if travel passes were not purchased on behalf of an individual).

The amount of money received back will directly depend on the time it takes to contact the refund office:

• if you want to exchange or return the purchased document eight or more hours before the train departs, then you can return the full cost of the trip, which is 100% of the cost of the travel card and 100% of the cost of the reserved seat;
• if you can contact the ticket office only later than eight hours, but no later than two hours before departure, then you will be able to return 100% of the cost of the travel card and only half the cost of the reserved seat;
• If you can contact the refund office only less than two hours before departure, then you can only count on a refund of the cost of the travel pass. The cost of the reserved seat, in this case, is non-refundable.

Knowing these rules, you can easily calculate how much you lose when submitting a document. Also, it is worth noting that you can submit such a document and return the money only when you contact the Russian Railways ticket office, regardless of whether the ticket was purchased through the website or at the ticket office.

Can the pass be exchanged?

In accordance with the conditions and rules governing the return and exchange of travel passes, Russian Railways passengers have the right to exchange previously purchased passes for trains traveling on a different date. To do this, the passenger must contact the ticket office. But it is worth noting that the re-issuance of travel coupons for an earlier next train is carried out by a responsible employee of the domestic railway service, only on condition that there are at least twenty-four hours left before the train departs.

An important condition for the exchange is that Russian Railways retains additional commissions and fees for the exchange of travel coupons. You can find out detailed information about exactly how much you will have to pay extra for the exchange directly from the railway ticket office employees.

What documents must be presented in order to return the money?

The conditions for the return of money stipulate that if a passenger intends to return a travel pass purchased on the website or through the Russian Railways ticket office, he must present the following documents to the ticket office:

• the ticket itself;
• bank card from which the payment was made (if applicable);
• power of attorney from a legal entity (if applicable), drawn up according to the correct template.

You can request a sample power of attorney at the box office or download it on the website. It is worth paying special attention to the fact that a power of attorney that does not correspond to the sample is a reason for refusing to return the money. A power of attorney drawn up incorrectly or containing inaccurate data may also prevent you from returning your money.

If you purchased a ticket on the website using a bank card, you will only be able to receive money on the same card. Typically, money is credited within seven to thirty days. You can find out how much money will be credited in your case on the Russian Railways website or at the cash desk.

Exceptions

It is worth noting that the rules governing the refusal of tickets have a number of exceptions. For example, if you purchased 2 tickets for a luxury class carriage on an international train in one order, then, unfortunately, you will not be able to return only one such document. Also, the rules for returning tickets for international trains differ from the rules for tickets purchased for local trains. For example, these rules establish different deadlines for canceling a trip and penalties. Moreover, you will have to pay the fine for canceling a trip by train following an international connection in foreign currency at the rate valid on the date of cancellation of the trip.

You can find a more detailed list of exceptions on the Russian Railways website.

Considering the number of exceptions and clauses in the terms of return and exchange of tickets, passengers often have misunderstandings related to the amount of money returned or refusal to return money. If you find yourself in such a situation and want to defend your legitimate interests, you can always seek legal assistance from our specialists!

How much do you lose from returning a train ticket in 2018?

They go to maintain the movement of the train, as I already said, to pay the conductor. That is, if you return your ticket too late, then it is unlikely that they will have time to sell it, but the train will still travel without you. It is quite logical that the cost of a reserved seat in this state of affairs should be maintained.

• Within 5 days after the train departs, you can return the cost of the ticket if there is a valid reason (illness, accident, etc.) To obtain a refund, you will have to present supporting documents.
  The cost of the reserved seat, of course, is again non-refundable.
All of the above applies to tickets purchased at the box office. With electronic tickets it’s a little more complicated. You can return them either on the website or at the box office.

How to return a train ticket purchased online or at the Russian Railways ticket office?

Rules for the purchase of electronic tickets). To return funds, the passenger at the ticket office is given a confirmation of the return of the seat and an application for the return of funds (sample application for a return of funds for unused travel documents for Sapsan trains, sample application for a return of funds for unused travel tickets documents for long-distance trains). After filling out, the application, along with a travel document and a document confirming the return of the seat, must be handed over to the ticket cashier or sent by mail to the North-Western Directorate of High-Speed ​​Transport - a structural unit of the Directorate of High-Speed ​​Transport: 196641, St. Petersburg, Metallostroy village, railway section .d. “River Slavyanka-LEP”, PO Box 53.

How much do you lose when returning a train ticket?

The fare is paid in full, but without a reserved seat. It is possible to re-issue a travel document for previously departing trains if there is less than a day left before departure. Additional fees apply for returns and reissues. The return of a travel document for international trains is carried out:

• No later than 24 hours in advance.
  The passenger has the right to claim the cost of travel and a reserved seat.
• Within a period of 6 hours to 1 day, the cost of the ticket and ½ of the cost of a reserved seat are paid.
• Less than 6 hours before train departure, only the fare is paid.

Cancellation of train travel to foreign cities is carried out:

• No later than 6 hours before the start of the trip.

How much do you lose if you return your train ticket?

Is it possible to return a train ticket? An unused travel document can be returned before the start of the trip and after the train departs. In each case there are certain conditions for refusal. You can cancel your ticket either through Russian Railways ticket offices or via the Internet.

If the purchase was made through the ticket office, then the refund is made there. Travel documents issued through the Russian Railways website can be returned back in the same way or through the cash desk (if you have a passport and electronic order details). Conditions for the return of Russian Railways tickets Refunds are made in accordance with the following conditions:

• At any time, but no later than 8 hours before departure. The cost of travel and reserved seat is not lost.
• From a couple to 8 hours before departure. ½ of the fare and the full cost of the reserved seat are refunded.
• Less than a couple of hours before departure.

How to return Russian Railways tickets - algorithm and pitfalls

If the ticket is returned more than 8 hours before departure, the entire amount of the ticket and all reserved seats will be returned.

• when returning a ticket less than 8 hours, but more than 2 hours before departure, the entire amount of the ticket and 50% of the cost of the reserved seat are refunded
• if the ticket is returned less than 2 hours before departure, only the cost of the ticket is refunded

There is also a fixed fee of 155 rubles 50 kopecks for returning a ticket. When returning a ticket in Minsk, I lost 10% of its value... I presented the ticket and passport to the ticket office, actually, I just wanted to make an exchange for another date, but they told me that I had to first return the old ticket, then they would give me money and I would buy new, it’s so complicated...

By the way, the ticket was returned 1 week before departure, if there had been a shorter period, then I think the percentage would have increased...

Return of train tickets

Attention

The intermediary company or Russian Railways itself are usually not interested in the reasons for canceling the trip and the reasons for handing over an unclaimed travel document, and there is no need to explain them. The passenger's right to a refund is stated in the Rules of Transportation and the passenger, by purchasing a travel document, agrees with these rules. If the reasons are valid, for example, the bus on which the passenger was traveling to the Russian Railways departure station was late, and accordingly missed the train and lost a certain amount of money.

How much do you lose when returning a train ticket?

I returned my ticket today and only lost about 150 rubles. Let me even write the exact amount that I lost when returning the ticket. The ticket cost 3436.7. And they will return 3295.3 rubles to my card.

I think that this commission is not that big, and it is charged only if there are more than 8 hours before the train departs from the departure station. If less, then you lose more. comment The refund amount depends on many factors, as well as the number of days after which you will receive it. For example, if you bought on the Russian Railways website, you will wait up to 30 days for the money, but if on the dost.ru website, the money will be returned immediately.

If you return more than 2 hours in advance, you will get almost the full cost of the ticket back minus fees, and then the later, the less. This question probably interests many who travel a lot and often by train.

When can you return a Russian Railways ticket - ticket return procedure

You can only return the travel document “back”. It is not possible to cancel a “there” ticket through the website (you must contact the ticket office).

• If there are good reasons (there is documentary evidence), the return of the travel document is possible within a period not exceeding 5 days if the trip was intended to be on the territory of the Russian Federation. If the trip was planned to the CIS or Baltic countries - 10 days, to non-CIS countries - 1 month.
• You can return your ticket to the ticket office no later than 12 hours after the train departs. The money is returned after deduction of the mandatory fee, fine, etc.
Important: if electronic registration was carried out via the Internet, and the ticket was printed on a special form at the ticket office or self-service terminal, then it cannot be returned through the Russian Railways website.

Return of electronic tickets on the Russian Railways website

Info

All information of interest, including cases of returning a purchased ticket, can be found on the carrier’s official website. It all depends on the time remaining until the departure of the train for which you purchased a ticket. Return of electronic tickets. It all depends on the cost of the ticket, the level of comfort, that is, coupe, reserved seat or luxury, and also depends on how long before the train departure you return the ticket, plus, recently, tickets purchased earlier have become cheaper in themselves , and plus the losses that were there before.

But how much does the passenger receive from the original ticket price upon return? How long does it take to return a ticket in order to receive the amount for which it was purchased? Why is money deducted when returning a ticket? Read in the article. The content of the article:

• How to return a train ticket purchased through the website?
• How to return a train ticket if you have not registered through the website?
• How much money will you lose by returning your ticket through the site?
• How much will you lose by returning your ticket to the Russian Railways ticket office?
• How long will it take for you to receive your money after returning your Russian Railways ticket?

How to return a train ticket purchased through the website? If you have not yet received a paper version of an electronic ticket purchased through the website (the official website of the Russian railway, tutu.ru, etc.) (if this is the case for you, read the following sections), then you need to understand whether you have passed electronic registration or not .

How much will I lose when returning my Russian Railways train ticket?

From the offered issued tickets, select the one you want to refuse.

• Click “Request ticket status”.
• Next, “Make a return.”

When making a return, a field will appear with the rules and the amount that will be returned. A fixed fee is charged regardless of the time of order cancellation. Its size is 192 rubles 70 kopecks. It is advisable to print the coupon. It will come in handy if the funds do not arrive in your current account within the specified time. Travel documents issued online are returned in the same way or through the ticket office. If the ticket was purchased online, but printed on a special form, then the refund is made only through the ticket office. Refund of Russian Railways tickets purchased at the box office Cancellation of a ticket purchased at the box office is carried out as follows:

• You should contact the Russian Railways ticket office.

You can return train tickets purchased on Tutu.ru in your Personal Account on the Tutu.ru website or at the ticket office of Russian Railways. It’s more convenient to hand over your ticket online - it will only take a few minutes and you won’t have to go anywhere. But this can only be done if:

1. The ticket was paid for on Tutu.ru with a bank card, Yandex.Money, gift certificate, PayPal or Webmoney.
2. There is more than 1 hour left before the train departs from the starting station of the route*, if . If you have not completed electronic check-in, then before the train departs from your station.
3. A paper ticket was not received at the ticket office or self-service terminal.

In other cases, the ticket can only be returned at the ticket office of Russian Railways.

Note: A ticket purchased at the ticket office at the station cannot be returned to Tutu.ru.

* In a trailed carriage, electronic registration can only be canceled much earlier than the train departs from its starting station. The timing depends on the specific train - from several hours to three days before departure. The deadline for canceling electronic check-in can be found in the boarding pass in your personal account. Select an order, click “more details” and in the order that opens, click “save to computer”.

How to return a ticket online if it was purchased on Tutu.ru

1. go to ;
2. select order;
3. in your order, follow the link “Select tickets for return”;
4. select the passenger whose ticket you want to return, or the “all tickets from order” item if you want to return tickets for all passengers;
5. Click on the “Make a return” button.

If you have multiple tickets in one order, you can return them all together or just some of them.

How to return a ticket at the ticket office before the train departs

To return the ticket to the ticket office, the exact passenger for whom the ticket was issued must come forward. You can only return a ticket for another passenger

You can return your ticket at any station ticket office. If there is a separate return desk at the station, then it is better to go there. You must have with you:

• identification document for which the ticket was issued (original passport and birth certificate for children);
• a ticket on a form (if the ticket was purchased at the box office), or a boarding pass printed on a printer (or simply state the order number - these are the numbers at the beginning of the SMS about the purchase of the ticket).

If you paid by card, the money will be returned to your card within 30 days. If electronic registration has been completed and there is less than 1 hour left before the train departs from its starting station, then the ticket can only be returned.

How to return a ticket after the train has departed

If you miss the train, you cannot return your ticket online. You can only return your ticket to the Russian Railways ticket office. If there is a separate return desk at the station, then you need to go there.

Note: After the train departs, you can return your ticket only at the station from which you were planning to leave (the boarding station).

Before the train departs from your station, the ticket can be returned at any station where the ticket office is connected to the ticket booking system. Today, the vast majority of cash registers are connected to the system. The list can be clarified on the website of JSC Russian Railways.

Features of return for trains within the Russian Federation:

• 0-20 minutes after the train departs from your station - ;
• 20 minutes - 3 hours - regular return (money will be returned to the card within up to 30 days);
• 3 hours - 12 hours - return on claim.

When and where will the money be returned?

When paying and returning to Tutu.ru:

• By bank card - the money will be returned to it within 7 to 30 days.
• Yandex.Money, PayPal or Webmoney - crediting to your wallet (or account) will occur on average after 10 days, but no later than 60 days.
• gift certificate - a new gift certificate will be issued within 1 to 30 days, while the service fee for issuing a ticket return and fees established by Russian Railways are deducted from the nominal value of the gift certificate.
• if part of the ticket price was paid with a gift certificate, and part with a bank card, the additional money will be returned to the card within 7 to 30 days, and the part paid with the certificate will be reimbursed with a new gift certificate. In this case, the fees established by JSC Russian Railways and the service fee for processing the return are deducted from the amount to be returned to the bank card. And the new gift certificate will be issued with the same nominal value that was spent on paying for the unused Electronic Ticket. If the amount to be returned to the bank card is not sufficient to deduct the fees, then the corresponding value is deducted from the nominal value of the gift certificate.

Note: If, when paying for an order on Tutu.ru, you chose the “cash in the Euroset” or “Online payment from a QIWI wallet” method, then the ticket can only be returned at the box office. You will immediately receive cash for it - the money cannot be returned to the card. If the return is based on a claim, the money will be returned to the bank card or a postal transfer will be made (optional).

Deadlines for returning a ticket at the box office if the ticket has been paid for:

• by bank card - the money will be returned to it within 30 days;
• cash at the cash desk - get cash immediately.

Note: Sometimes a ticket can only be returned upon claim. For example, after the train departs. Then the time frame for returning money to the card increases to 60 days. You will also need to write a statement at the box office. The cashier will help you register it.

How much money will be returned when returning a ticket?

According to the rules of Russian Railways, the cost of a ticket consists of the cost of transportation (money for the fact that the train is traveling) and the cost of a reserved seat (money for the fact that you have a seat in the carriage). Their ratio varies greatly depending on the specific train. For example, on a branded train there are more reserved seats than on a non-branded train.

The following will be deducted from the ticket price upon return:

• The fee of JSC Russian Railways in 2018 is 192 rubles 70 kopecks (from January 1, 2019 - 203 rubles 50 kopecks). For trains to non-CIS countries, the return fee is 10 euros at the current exchange rate of the Central Bank of the Russian Federation.
• Tutu.ru service fee.

The remaining amount to be refunded depends on the time remaining before the train departs.

For trains in Russia

For trains numbering 7000 with provision of seats

These comfortable fast trains are also called “interregional express”. They run long distances between major cities (for example, Moscow - Vladimir). Tickets for them are sold: via the Internet, at long-distance train ticket offices, and at suburban ticket offices.

When returning, the carrier (one of the PPC - suburban passenger companies) withholds a fee of 50 rubles from the ticket price (valid for 2017). The Tutu.ru service fee is also non-refundable.

* The percentages are given as an example; the actual amount refunded largely depends on the cost of the ticket. For a cheap ticket, the refund amount may be significantly less than indicated.

For trains departing to the CIS and Baltic countries (Latvia, Estonia, Lithuania), Abkhazia

If the ticket is with electronic registration and there is less than 1 hour left before the train departs from the initial station of its route - no returns possible.

* The percentages are given as an example; the actual amount refunded largely depends on the cost of the ticket. For a cheap ticket, the refund amount may be significantly less than indicated.

For trains to foreign countries

Tickets to non-CIS countries (France, Finland, etc.) can only be returned at international ticket offices. Please call in advance to see if there are such ticket offices at your station.

Features of returning a ticket with electronic registration. If there is less than 1 hour left before the train departs from the initial station of its route and at the same time more than 6 hours before the train departs from your station (local time), then the refund will be based on the claim.

For example, you bought a ticket from Minsk to Paris on train 023Y (Moscow - Paris). It departs from Moscow (the starting station of the train route) at 21:15. It is now 21:00, that is, there is less than 1 hour left before the train departs. The train leaves Minsk at 6:00, more than 6 hours left. Refunds will be made upon claim. When landing in Vyazma (departure at 0:11), you would no longer be able to return your ticket, since there are less than 6 hours left before the train departs from your station.

* The percentages are given as an example; the actual amount refunded largely depends on the cost of the ticket. For a cheap ticket, the refund amount may be significantly less than indicated.

How to return a ticket if you are outside of Russia

1. Contact the ticket office in the country where you are located. Present your ticket on the form of JSC Russian Railways ( received in advance on the territory of the Russian Federation) and the identification document specified in the order. The cashier will issue a form with a note indicating the cancellation of the ticket.

2. Contact the return office of JSC Russian Railways in Russia within 6 months after the departure of the train. Please present the ticket cancellation form you received, your paper ticket and your passport.

If you are outside Russia, then the procedure for returning a ticket is the same, no matter whether the train is traveling abroad or in Russia. If you want to return a ticket within Russia, then this can only be done in the CIS and Baltic countries (Latvia, Lithuania, Estonia).

Before the train departs from your station, you can put a mark on your ticket at all ticket offices in any country. After departure - only at your boarding station.

Note: If you bought a ticket for an international train at a ticket office abroad, then you will need to apply for a refund to the same ticket office.

How to return a ticket if you are sick

If you get sick and are unable to travel, you can only return your tickets at the ticket office at your station (and not at any other). If there is a separate return desk at the station, then you need to go there. Must be presented:

• document whose details were indicated in the order (original passport and birth certificate for children);
• ticket on the form (if the ticket is without electronic registration) or order number (if the ticket is with electronic registration);
• documents confirming the fact of illness - a certificate from the hospital or sick leave.

You will also need to fill out an application at the cashier (the form will be issued by the cashier). If you paid for the ticket with a bank card, the money will be returned to it.

Refund procedure for tickets abroad. In case of illness, a certificate from the hospital is added to the documents that must be presented at the ticket office of Russian Railways. The certificate must be issued in the country from which you are departing, and not in Russia. Check with the carrier (JSC FPC) for details.

Note: The only reason for returning due to illness is a certificate from the hospital or a sick leave certificate.

If an accident occurs, an accident, etc., and you do not have a certificate from the hospital, you can file a claim with the carrier within 6 months from the departure of the train. But all claims are considered individually and there are no money-back guarantees. For details on filing a claim, check with the carrier (for example, JSC FPC).

The total refund period consists of the time for consideration of the application (in Russia up to 30 days) and the refund period (7-30 days).

How to return a ticket for another passenger

This can only be done at the checkout. According to the rules, you must have:

• Ticket on a form or boarding pass (or tell the cashier the 14-digit order number - these are the numbers at the beginning of the SMS about purchasing a ticket).
• The original of your passport (a photocopy, even certified by a notary, is not accepted).
• Power of attorney to return the ticket (and to receive money if the ticket was paid for in cash).

The power of attorney must be handwritten. Prepare and sign it in advance. The power of attorney must indicate the passport details of the principal and the person being trusted, the subject of the power of attorney (“to issue a refund of railway ticket No. ...”), signatures and date.

How to exchange a ticket

Tickets can only be exchanged at the ticket office at the station. The difference between an exchange and a return is the amount of the fee of JSC Russian Railways - with an exchange it will be 60 rubles less. When exchanging money, the money is returned to your bank card within up to 30 days, as with a regular return.

How to return a non-refundable train ticket

In most cases, it is not possible to get a refund for an unused non-refundable ticket. Only the cost of paid bed linen and Russian Railways services (carriage of animals, additional luggage, insurance; ordered meals that were not included in the ticket price) will be refunded. The easiest way to request a refund for bed linen and Russian Railways services is on the Tutu.ru website or app. To do this, go to the “Orders” section in your personal account, select the desired ticket and click the “Make a return” button.

In this case, you will be charged a Russian Railways fee for processing the return (203 rubles 50 kopecks). The fee is not charged if its amount is less than or equal to the cost of paid bed linen and Russian Railways services. Also, the payment system commission, Tutu.ru service fee, and the fee for processing an online return are not refunded. If you wish, you can also return your train ticket at the Russian Railways ticket office.

It is possible to return part of the cost of a non-refundable ticket in rare cases and only through a claim.

What to do if there are errors on the ticket

If you mistakenly bought a ticket for the wrong train and there is still a lot of time before departure, then see the section “How to exchange a ticket.”

If there are errors in personal data on the ticket, then three situations are possible:

1. If the ticket contains no more than one incorrect letter in the last name and one incorrect number in the passport number, you do not need to do anything. You will be easily allowed on the train with such a ticket. Any errors are allowed in the date of birth. Exception - the error affects the cost of the ticket, for example it was paid for as “children’s”, and after correction it should become “adult”.

2. If there are more errors (for example, the middle name was mixed up), then you will need to reissue the ticket. This can be done in two ways:

A) Personally go to the Russian Railways ticket office in advance with your passport and order number or boarding pass. You will be given a new ticket, the cost of the service will be 223.7 rubles. According to the rules, it is possible to change personal data only on a JSC FPC ticket, but there are known cases when the data on tickets of other carriers was corrected at the ticket office. Check with the box office on site.

B) Contact the captain of your train before it departs. Your personal data will be corrected and a new ticket will be issued. In this case, you will need to pay a fee of 200 rubles.

3. If there are so many errors that the passenger cannot be identified, such a ticket can only be returned (online or at the ticket office).

If there are more than two errors on the ticket, it is best to go to the ticket office - since the method of ticket restoration (reissue or return) largely depends on the individual cashier.

Each person's life situations are completely different. Just yesterday you were planning to go to your relatives in the hope of having a wonderful vacation, but today you are forced to take a train to the capital to resolve work issues. What to do in such a situation? Can a passenger cancel his trip and get the amount spent without any problems?

Such questions often arise at the most inopportune moment, so every Russian Railways passenger should, at a minimum, familiarize themselves with the basic rules for returning train tickets before organizing their trip.

In this article, we will look at the main nuances and stages of canceling a trip, and also demonstrate common mistakes and rules for returning train tickets for international and domestic trains.

Russian Railways

Russian Railways acts as the main operator of the railway network throughout our country. This abbreviation first appeared in 2003 according to a decree of the Russian Ministry of Railways. Today, Russian Railways is one of the three largest transport companies in the world. The company's main office is based in Moscow, but almost every city in Russia has its own local office.

Over the entire long period, the company had to change its corporate image once. This event occurred in May 2007, when management announced the entry into force of a new corporate logo in the form of the red inscription of Russian Railways.

Conditions for returning train tickets

In the case of the Russian Railways company, any passenger must remember one simple truth: a ticket purchased at the ticket office can only be returned in the same way. Users who have a personal account on the company’s official website can cancel a purchased boarding pass via the Internet or mobile application.

The procedure for returning a ticket is purely individual and depends on a number of factors, which will be described later in this article. Depending on the time of contacting the company’s employees regarding the registration of ticket refunds, the appropriate monetary compensation provided for by the rules of Russian Railways will be charged.

How to return a ticket?

Return of train tickets through the ticket office is made at one of the company's offices or directly at the station. The passenger only needs a passport and a ticket. When a ticket was purchased in the name of a child, his birth certificate must be provided; you can also return the ticket of another passenger without his participation, providing both passports at once. Therefore, the conditions for returning train tickets through the ticket office sometimes depend on the category of passengers and the specific issue.

It is worth noting that a refund of another passenger’s ticket can only be issued if two passengers traveling on the same route and on the same train cancel their trip at once. Other options are possible only if you have a power of attorney certified by a notary.

The conditions for returning train tickets through the Russian Railways ticket office are no different from other possible options. The main difference from online returns is personal appearance and the possibility of receiving funds directly in your hands. All fines and service fees in this case are subject to the basic rules of the company.

How to request a refund for train tickets purchased online?

Let's look at the option of canceling a trip using a mobile application for iPhone. Using your login and password, go to the page with your account in the “My Orders” section, then stay in the “Active” tab and open the currently valid e-ticket. In the mobile application, on the page with each ticket there is a corresponding “Action” item, which opens up expanded opportunities for the user, including an option for returning a purchased ticket.

You can also return your ticket using a computer through the company’s official website. In this case, go to your profile, then in the “My Orders” section, request the status of tickets and issue a refund by clicking on the corresponding item in the menu.

International direction

The conditions for returning train tickets for international travel include contacting one of the company’s employees no later than 24 hours in advance. But even in this case, the company provides for charging a fixed fee in the form of a commission.

You can also return tickets for one of your relatives if you have his and your passport. It is this kind of procedure that can guarantee the reimbursement of all payments, otherwise the company employee will be forced to refuse to provide his services.

If the time interval lies between 24 hours and no later than 6 hours before the train departure time indicated on the ticket, the conditions for the return of train tickets provide for a 50% refund of the reserved seat and the full fare. In other cases, the passenger can only count on a refund of the fare without compensation for the reserved seat.

In case of purchasing tickets in the Baltic or CIS countries, the money is returned to the place of purchase and in accordance with the rules in force in the territory of that country. It is also worth noting the fact that the circulation time is recorded from the moment the ticket is interrupted.

Return by proxy

We have already briefly mentioned that a ticket issued to a third party can be returned only by proxy. In such a situation, you must provide your own passport, power of attorney for the transaction and boarding pass to the ticket office. In addition, the power of attorney must be certified by a notary.

If an electronic ticket was issued to a third party, you must obtain a paper form. In turn, there is a need to provide a second power of attorney to carry out this operation. Only after providing all the documents listed above will the passenger be allowed to return the ticket at a specialized ticket office, called a return ticket.

Despite the complexity of the algorithm, commissions and fines are subject to the same rules as in any other cases. An important point is to contact the company’s office in a timely manner; in the worst case, the passenger will lose most of the money spent.

Fines

The moment we think about canceling a trip, we ask ourselves: “What is the fee for returning train tickets?” This is a completely appropriate question for a person who is encountering a similar situation for the first time. How to apply for a refund of train tickets and how much do you lose? These are almost the main questions that trouble poor passengers. Let's look at this issue thoroughly.

Russian railways have their own strict policies, which influence the final amount that will ultimately be sent back to you. This depends directly on the passenger himself and timely contacting one of the offices.

First of all, you should understand how the cost of a ticket is determined by Russian Railways. The total cost consists of the following components:

• Fare (ticket) price.
• Cost of a reserved seat (fee for using the carriage).
• Commission.
• Insurance.
• Services.
• Service fee (in the case of an agent).

The return times for train tickets are as follows:

1. An interval of more than 8 hours before the specified time - a refund of the entire cost of the ticket + reserved seat.
2. From 2-8 hours - full ticket price and 50% of the reserved seat.
3. Less than 2 hours and no more than 12 hours - only the tariff is refunded.
4. In case of an accident, the cost of the ticket can be returned within 5 days.

Refunds are non-refundable in all of the above cases:

1. Commission charged for pre-sale of tickets.
2. Service fee for a specific type of car.
3. Advertising fee.

We hope that in this paragraph we were able to clearly answer the question that worries many readers: “How much do you lose when returning train tickets?”

How long to expect a refund to my bank card?

The main difference when returning a ticket issued online is that the money will be returned exclusively to a bank card. The company does not make any cash payments. The funds will be returned to the same card from which the debit was made. The Russian Railways company guarantees the crediting of funds within 7-30 days from the date of registration of the return. It is worth noting that when handing over an electronic or regular ticket, the company charges a small commission in the form of an established mandatory fee.

What to do if you are late for the train?

Don't be upset if you missed your train. In such a situation, you need to follow very quickly and without unnecessary distraction. When we talked about possible commissions when returning a ticket, there was a clause that addressed this situation. Fortunately, the Russian Railways company allows passengers who miss their train to return part of the amount. If you are late, you can return your ticket only at the ticket office at the station and in person.

List of documents if you are late for a train

The list of basic documents required for a refund in case of missing a train is as follows: passport and original boarding pass or electronic ticket number.

A ticket refund can only be issued if the time interval is no more than 12 hours. Recommended - between 20 minutes and 3 hours.

A long registration procedure awaits those passengers who have overstayed the recommended time interval; in this case, the company will consider your question within one month. The receipt of funds on the card directly depends on the speed of consideration of your request.

Trains traveling on an international route have their own special nuances and rules. If you are late, you can return your ticket no later than 1 hour after departure. In addition, it is not possible to return train tickets purchased via the Internet in the CIS and Baltic countries. These also include tickets for commuter trains.

Conclusion

The conditions for returning train tickets in Russia are the envy of many cities and countries around the world. The Russian Railways company is quite loyal to its passengers and provides them with ample opportunities, which perhaps some readers did not know about until this moment. It is also worth noting the fact that the cost of tickets to domestic destinations cannot be called high, and the company is ready to provide its passengers with various fares that satisfy the needs of completely different segments of society.

As you may have noticed, the conditions for returning train tickets through the Russian Railways ticket office are practically no different from the network mode, so passengers can actively use both methods in practice at their own discretion.

You can return train tickets purchased on Tutu.ru in your Personal Account on the Tutu.ru website or at the ticket office of Russian Railways. It’s more convenient to hand over your ticket online - it will only take a few minutes and you won’t have to go anywhere. But this can only be done if:

1. The ticket was paid for on Tutu.ru with a bank card, Yandex.Money, gift certificate, PayPal or Webmoney.
2. There is more than 1 hour left before the train departs from the starting station of the route*, if . If you have not completed electronic check-in, then before the train departs from your station.
3. A paper ticket was not received at the ticket office or self-service terminal.

In other cases, the ticket can only be returned at the ticket office of Russian Railways.

Note: A ticket purchased at the ticket office at the station cannot be returned to Tutu.ru.

* In a trailed carriage, electronic registration can only be canceled much earlier than the train departs from its starting station. The timing depends on the specific train - from several hours to three days before departure. The deadline for canceling electronic check-in can be found in the boarding pass in your personal account. Select an order, click “more details” and in the order that opens, click “save to computer”.

How to return a ticket online if it was purchased on Tutu.ru

1. go to ;
2. select order;
3. in your order, follow the link “Select tickets for return”;
4. select the passenger whose ticket you want to return, or the “all tickets from order” item if you want to return tickets for all passengers;
5. Click on the “Make a return” button.

If you have multiple tickets in one order, you can return them all together or just some of them.

How to return a ticket at the ticket office before the train departs

To return the ticket to the ticket office, the exact passenger for whom the ticket was issued must come forward. You can only return a ticket for another passenger

You can return your ticket at any station ticket office. If there is a separate return desk at the station, then it is better to go there. You must have with you:

• identification document for which the ticket was issued (original passport and birth certificate for children);
• a ticket on a form (if the ticket was purchased at the box office), or a boarding pass printed on a printer (or simply state the order number - these are the numbers at the beginning of the SMS about the purchase of the ticket).

If you paid by card, the money will be returned to your card within 30 days. If electronic registration has been completed and there is less than 1 hour left before the train departs from its starting station, then the ticket can only be returned.

How to return a ticket after the train has departed

If you miss the train, you cannot return your ticket online. You can only return your ticket to the Russian Railways ticket office. If there is a separate return desk at the station, then you need to go there.

Note: After the train departs, you can return your ticket only at the station from which you were planning to leave (the boarding station).

Before the train departs from your station, the ticket can be returned at any station where the ticket office is connected to the ticket booking system. Today, the vast majority of cash registers are connected to the system. The list can be clarified on the website of JSC Russian Railways.

Features of return for trains within the Russian Federation:

• 0-20 minutes after the train departs from your station - ;
• 20 minutes - 3 hours - regular return (money will be returned to the card within up to 30 days);
• 3 hours - 12 hours - return on claim.

When and where will the money be returned?

When paying and returning to Tutu.ru:

• By bank card - the money will be returned to it within 7 to 30 days.
• Yandex.Money, PayPal or Webmoney - crediting to your wallet (or account) will occur on average after 10 days, but no later than 60 days.
• gift certificate - a new gift certificate will be issued within 1 to 30 days, while the service fee for issuing a ticket return and fees established by Russian Railways are deducted from the nominal value of the gift certificate.
• if part of the ticket price was paid with a gift certificate, and part with a bank card, the additional money will be returned to the card within 7 to 30 days, and the part paid with the certificate will be reimbursed with a new gift certificate. In this case, the fees established by JSC Russian Railways and the service fee for processing the return are deducted from the amount to be returned to the bank card. And the new gift certificate will be issued with the same nominal value that was spent on paying for the unused Electronic Ticket. If the amount to be returned to the bank card is not sufficient to deduct the fees, then the corresponding value is deducted from the nominal value of the gift certificate.

Note: If, when paying for an order on Tutu.ru, you chose the “cash in the Euroset” or “Online payment from a QIWI wallet” method, then the ticket can only be returned at the box office. You will immediately receive cash for it - the money cannot be returned to the card. If the return is based on a claim, the money will be returned to the bank card or a postal transfer will be made (optional).

Deadlines for returning a ticket at the box office if the ticket has been paid for:

• by bank card - the money will be returned to it within 30 days;
• cash at the cash desk - get cash immediately.

Note: Sometimes a ticket can only be returned upon claim. For example, after the train departs. Then the time frame for returning money to the card increases to 60 days. You will also need to write a statement at the box office. The cashier will help you register it.

How much money will be returned when returning a ticket?

According to the rules of Russian Railways, the cost of a ticket consists of the cost of transportation (money for the fact that the train is traveling) and the cost of a reserved seat (money for the fact that you have a seat in the carriage). Their ratio varies greatly depending on the specific train. For example, on a branded train there are more reserved seats than on a non-branded train.

The following will be deducted from the ticket price upon return:

• The fee of JSC Russian Railways in 2018 is 192 rubles 70 kopecks (from January 1, 2019 - 203 rubles 50 kopecks). No fee will be charged if the original ticket price is less than this amount. For trains to non-CIS countries, the return fee is 10 euros at the current exchange rate of the Central Bank of the Russian Federation.
• Payment system commission.
• Tutu.ru service fee.
• If the refund is online, an additional fee for processing the refund will be charged from each ticket (except for tickets purchased on the Russian Railways website).

The remaining amount to be refunded depends on the time remaining before the train departs.

For trains in Russia

For trains numbering 7000 with provision of seats

These comfortable fast trains are also called “interregional express”. They run long distances between major cities (for example, Moscow - Vladimir). Tickets for them are sold: via the Internet, at long-distance train ticket offices, and at suburban ticket offices.

When returning, the carrier (one of the PPC - suburban passenger companies) withholds a fee of 50 rubles from the ticket price (valid for 2017). The following are also non-refundable: payment system commission, Tutu.ru service fee.

* The percentages are given as an example; the actual amount refunded greatly depends on the cost of the ticket. For a cheap ticket, the refund amount may be significantly less than indicated.

For trains departing to the CIS and Baltic countries (Latvia, Estonia, Lithuania), Abkhazia

If the ticket is with electronic registration and there is less than 1 hour left before the train departs from the initial station of its route - no returns possible.

* The percentages are given as an example; the actual amount refunded greatly depends on the cost of the ticket. For a cheap ticket, the refund amount may be significantly less than indicated.

For trains to foreign countries

Tickets to non-CIS countries (France, Finland, etc.) can only be returned at international ticket offices. Please call in advance to see if there are such ticket offices at your station.

Features of returning a ticket with electronic registration. If there is less than 1 hour left before the train departs from the initial station of its route and at the same time more than 6 hours before the train departs from your station (local time), then the refund will be based on the claim.

For example, you bought a ticket from Minsk to Paris on train 023Y (Moscow - Paris). It departs from Moscow (the starting station of the train route) at 21:15. It is now 21:00, that is, there is less than 1 hour left before the train departs. The train leaves Minsk at 6:00, more than 6 hours left. Refunds will be made upon claim. When landing in Vyazma (departure at 0:11), you would no longer be able to return your ticket, since there are less than 6 hours left before the train departs from your station.

* The percentages are given as an example; the actual amount refunded greatly depends on the cost of the ticket. For a cheap ticket, the refund amount may be significantly less than indicated.

How to return a ticket if you are outside of Russia

1. Contact the box office in the country where you are located. Present your ticket on the form of JSC Russian Railways ( received in advance on the territory of the Russian Federation) and the identification document specified in the order. The cashier will issue a form with a note indicating the cancellation of the ticket.
2. Contact the return office of JSC Russian Railways in Russia within 6 months after the departure of the train. Please present the ticket cancellation form you received, your paper ticket and your passport.

If you are outside Russia, then the procedure for returning a ticket is the same, no matter whether the train is traveling abroad or in Russia. If you want to return a ticket within Russia, then this can only be done in the CIS and Baltic countries (Latvia, Lithuania, Estonia).

Before the train departs from your station, you can put a mark on your ticket at all ticket offices in any country. After departure - only at your boarding station.

Note: If you bought a ticket for an international train at a ticket office abroad, then you will need to apply for a refund to the same ticket office.

How to return a ticket if you are sick

If you get sick and are unable to travel, you can only return your tickets at the ticket office at your station (and not at any other). If there is a separate return desk at the station, then you need to go there. Must be presented:

• document whose details were indicated in the order (original passport and birth certificate for children);
• ticket on the form (if the ticket is without electronic registration) or order number (if the ticket is with electronic registration);
• documents confirming the fact of illness - a certificate from the hospital or sick leave.

You will also need to fill out an application at the cashier (the form will be issued by the cashier). If you paid for the ticket with a bank card, the money will be returned to it.

Refund procedure for tickets abroad. In case of illness, a certificate from the hospital is added to the documents that must be presented at the ticket office of Russian Railways. The certificate must be issued in the country from which you are departing, and not in Russia. Check with the carrier (JSC FPC) for details.

Note: The only reason for returning due to illness is a certificate from the hospital or a sick leave certificate.

If an accident occurs, an accident, etc., and you do not have a certificate from the hospital, you can file a claim with the carrier within 6 months from the departure of the train. But all claims are considered individually and there are no money-back guarantees. For details on filing a claim, check with the carrier (for example, JSC FPC).

The total refund period consists of the time for consideration of the application (in Russia up to 30 days) and the refund period (7-30 days).

How to return a ticket for another passenger

This can only be done at the checkout. According to the rules, you must have:

• Ticket on a form or boarding pass (or tell the cashier the 14-digit order number - these are the numbers at the beginning of the SMS about purchasing a ticket).
• The original of your passport (a photocopy, even certified by a notary, is not accepted).
• Power of attorney to return the ticket (and to receive money if the ticket was paid for in cash).

The power of attorney must be handwritten. Prepare and sign it in advance. The power of attorney must indicate the passport details of the principal and the person being trusted, the subject of the power of attorney (“to issue a refund of railway ticket No. ...”), signatures and date.

How to exchange a ticket

Tickets can only be exchanged at the ticket office at the station. The difference between an exchange and a return is the amount of the fee of JSC Russian Railways - with an exchange it will be 60 rubles less. When exchanging money, the money is returned to your bank card within up to 30 days, as with a regular return.

What to do if there are errors on the ticket

If you mistakenly bought a ticket for the wrong train and there is still a lot of time before departure, then see the section “How to exchange a ticket.”

If there are errors in personal data on the ticket, then three situations are possible:

1. If the ticket contains no more than one incorrect letter in the last name and one incorrect number in the passport number, you do not need to do anything. You will be easily allowed on the train with such a ticket. Any errors are allowed in the date of birth. Exception - the error affects the cost of the ticket, for example it was paid for as “children’s”, and after correction it should become “adult”.

2. If there are more errors (for example, the middle name was mixed up), then you will need to reissue the ticket. This can be done in two ways:

A) Personally go to the Russian Railways ticket office in advance with your passport and order number or boarding pass. You will be given a new ticket, the cost of the service will be 223.7 rubles. According to the rules, it is possible to change personal data only on a JSC FPC ticket, but there are known cases when the data on tickets of other carriers was corrected at the ticket office. Check with the box office on site.

B) Contact the captain of your train before it departs. You will be issued a certificate with the correct document data. You will need to pay a fee of 200 rubles.

3. If there are so many errors that the passenger cannot be identified, such a ticket can only be returned (online or at the ticket office).

If there are more than two errors on the ticket, it is best to go to the ticket office - since the method of ticket restoration (reissue or return) largely depends on the individual cashier.